Refunds and cancellation

Last updated: November 3, 2026

This page explains what happens to your money when you cancel REI Pilot. It is short on purpose, and it is meant to be read before you buy, not after. It works alongside our Terms of Service.

The short version

REI Pilot offers three plans: Starter $297 a month, Growth $497 a month, Scale $697 a month, paid in advance. Starter: 5 users. Growth: 10 users. Scale: Unlimited users. Each extra user on Starter or Growth is $30 a month. You can cancel any time. Cancelling stops the next charge. The month you already paid for keeps running until its billing period ends. We do not refund part of a month.

How to cancel

Log in, open the billing page inside the app, and cancel there. It takes one click, nobody has to talk you out of it, and you do not have to email anyone or wait for business hours. You will see the date your access ends. If you cannot get to the billing page for any reason, email support@goreipilot.com and we will handle it.

What happens after you cancel

Your subscription stays live until the end of the billing period you already paid for. Everything keeps working until then: your deals, your follow up, your phone numbers, your team. When that date arrives, the subscription ends and we do not charge you again.

We do not give partial refunds for the time left in a month, and we do not prorate a cancellation. If you cancel on day 3 of a month you paid for, you still have that month, and you are welcome to use it.

Usage you already ran

Texting, calling, AI written texts, comps on deals and cash buyers past what your plan includes are billed as you use them. Usage that already happened is still owed, even if you cancel the same day. A text that went out was carried by a phone carrier, and comps on a deal were built from property data we paid for, so those costs are real whether or not you stay.

Money sitting in your usage balance

If you added funds to your account to cover usage and you cancel, you can have whatever is left over back. Email support@goreipilot.com and we refund it to the card it came from. If you would rather keep it, it does not expire. It stays on the account, ready to spend if you come back.

Take your data with you

Your contacts, deals and history are yours, and you should not leave without them. The easiest way is to export from inside the app before your access ends.

If you miss that, you have 30 days. We keep your account data for at least 30 days after your access ends. Any time in that window, email support@goreipilot.com and we will send you an export, or turn your account back on right where you left it if you decide to come back. After those 30 days, we may delete it for good.

Talk to us first if something is wrong

If REI Pilot is not doing what you expected, tell us before you cancel. Email support@goreipilot.com and say what is going wrong. Most of the time it is a setting, a number that needs registering, or a piece of the setup nobody walked you through. That is a fifteen minute fix and it is free. Cancelling is always there if the answer does not satisfy you.

If we billed you wrong

If we made a billing mistake, we fix it. Email support@goreipilot.com with the charge and what looks wrong, and we will look at the usage behind it and refund anything we got wrong. No argument, no runaround. We would rather find our own errors than defend them.

Contact

NerdTech AI, Kansas City, Missouri. Billing questions go to support@goreipilot.com.